How Trelleborg handles B2B inquiry information submitted through this website.
This policy explains the typical personal and business information collected when visitors request support for elastomer products, industrial hoses, silicone tubing, plastic processing products or polymer components. The website is intended for business users, but inquiry forms may still include personal contact details.
Information collected
Forms may collect name, email address, phone number, company, country, product interest, application notes and message content. Technical inquiry details may include drawings references, operating conditions, compliance targets, annual demand, current supplier issues and qualification timing. Server logs may also record basic technical data such as browser type, IP address, referring page and time of visit for security and performance purposes.
How information is used
Trelleborg uses inquiry information to respond to requests, route questions to relevant commercial or technical contacts, prepare quotations, clarify product fit, discuss documentation needs and improve the usefulness of the website. Information may also be used to maintain records of business communication, protect the website from misuse and comply with legal obligations.
Sharing and retention
Inquiry details may be shared with internal teams, regional representatives, service providers or business partners when needed to respond to the request. Trelleborg does not sell inquiry information as consumer marketing data. Records are retained for a reasonable period based on the nature of the business relationship, legal requirements, quality documentation needs and the time normally required to support repeat discussions.
Your choices
You may request correction or deletion of contact information where applicable. Some records may need to be retained for legal, quality or contractual reasons. If you do not want sensitive technical or personal information reviewed through a web form, contact Trelleborg to arrange a more appropriate communication channel before submitting the information.